Demo & Innovation Day

Tuesday, January 21st

LAKE NONA EXPERIENCE XX20

USTA National Campus

at the Racquet & Paddle Sports Show

USTA National Campus
TUESDAY, January 21

ONE2ONE Summit:  (special invitation)
9:00am - 3:00pm
Curated mutually matched appointments between buyers and vendors

 

DEMO DAY: Lake Nona Experience XX20
Demo Event & Welcome Party USTA National Tennis Campus

3:30 - 8:00pm

Hands on Demos - 3:30pm – 8:00pm (court live stream capabilities)

20 minute stations to test categories of new product ideas

Campus tours

Welcome Party – 6:00pm – 7:00pm


3:30pm – 7:00pm | Demonstration for qualified business registrants (B2B)
5:30pm – 7:30pm | Networking Reception—event opens up for consumers (B2C) 
Register guests here >>

Orange County Convention Center

WEDNESDAY, January 22

TOM Conference:  Day One

8:30 - 5:00pm Sessions
5:00pm Opening Night Cocktail Party (show floor) 

 

THURSDAY, January 23

TOM Conference:  Day Two

8:30 - 5:00pm Sessions  

4:30pm Racquet Sports Innovation Challenge (show floor)

5:30pm Fashion Show (show floor)

 

FRIDAY, January 24

TOM Conference: Day Three

8:30 - 11am Sessions  

DISNEY INSTITUTE BEHIND THE SCENES TOUR - CANCELLED 

 

Special pricing for TIA members and USPTA, PTR, CMAA, ASBA, USTA national & sectional staff

Receive educational credits for attending!    Please note:  Registration process includes your attendance to the Racquet & Paddle Sports Show.   If you need any additional assistance to sign-up, please email Donna Vegi (dvegi@reedexpo.com) or Suzanne Krauss (skrauss@reedexpo.com) or call Customer Service at 203-840-5613.

 

2020 TOM CONFERENCE SCHEDULE

TOM CONFERENCE SPEAKERS (to date)   schedule subject to change

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The Innovation Challenge winner will receive $1,000, a national press release to thousands of news outlets with a potential reach to millions of consumers, coverage in Tennis Industry magazine, a one-year TIA membership, and additional exposure through industry marketing and social media channels. (All entries also will be considered for a separate, special prize of $5,000 worth of consulting services from Enventys Partners, based on Enventys CEO Louis Foreman’s assessment of potential impact in the consumer market.)

FINALISTS COMPETE ON:

Thursday, January 24th

4:30pm -  Main Stage (Show Floor)

Racquet & Paddle Sports Show

Orange County Convention Center

Orlando, FL

The first Tennis Industry Innovation Challenge was held in March 2017 at the Tennis Owners & Managers (TOM) Conference in Orlando, Fla., and was won by Tennibot (tennibot.com), a robotic tennis ball collector. The second Challenge, held in August 2017 in New York City during the 2017 US Open, was won by In/Out (inout.tennis), a line-calling device that fits on any netpost. The third Challenge, held during the TOM Conference in April 2018 in Charleston, S.C., was won by Tweener Lighting (tweener-lighting.com), a unique LED system that attaches to existing fencing around tennis and other sport courts. The 2019 Challenge was held during the inaugural Racquet & Paddle Sports Conference in Orlando last January and won by Victor Bond of Virtual Sports Association.

 

Behind the Scenes Tour

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DISNEY INSTITUTE's 

Behind the Scenes Tour
focuses on the professional development courses offered on leadership, service & employee engagement

CANCELLED (minimum not met)

Special discount tickets still at theme parks

In addition to creating a magical environment for Guests from around the world, Walt and Roy Disney mastered the art of business. They determined that leadership, service and employee engagement were key concepts that, when considered holistically, would lead to maximum results. Not only have these time-tested core concepts helped establish Disney as one of the world’s leading brands, they have also helped thousands of organizations around the world think differently about they can deliver the long-term results they are capable of delivering.

You will explore the following locations: Epcot® Cast Services: Experience the backstage area from a Cast Member perspective. See how the Walt Disney World® Resort creates a supportive environment for the Cast Members as they prepare to go on stage. Discover the important role backstage areas play in creating a caring environment.

(Featuring insight from the core competencies of Employee Engagement and Service) Disney Institute core competencies are illustrated throughout the tour, along with how each area successfully implements those concepts. Duration: 3.5 Hours (which includes transportation)

© Disney FLO (Fourth Laundry Operation): Visit a state-of-the-art laundry facility, one of the largest in the world, to see how committed, responsible, inspiring leaders are able to motivate a team to achieve amazing results.

This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory,” taking you on stage and behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience.

Main Street, U.S.A.®: Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Park to better understand how we strive to exceed the expectations of our Guests with our people, place, and process. (Featuring insight from the core competency of Service)

The “Utilidor” System: Journey beneath the Magic Kingdom® Park to visit support systems designed to improve the experiences of Cast Members and Guests alike. Discover how we use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty.  (Featuring insight from the core competency of Leadership)

 

Please note:  DisneyInstitute.com Business Behind The Magic Tour At the Walt Disney World® Resort Participants must be at least 16 years old. There is walking involved, so comfortable shoes are recommended and attire should be suitable for current weather conditions. Closed toe and closed heel footwear is required to enter Central Shops. Please notify Disney Institute Programs of any Guests with special needs. Actual locations, or the order in which they are presented, are subject to change.

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COMMENTS FROM 2019 TOM CONFERENCE

 

"It's been wonderful to have the opportunity to network with such a diverse group of top cross-functional industry leaders."    Rob Scott, Executive Director, Intermountain Tennis Association

"Thank you for all you keep doing to grow and inspire growth of tennis, keep trying new ideas, I think this was a success in many ways."     Lenny Schloss, Billie Jean King's Eye Coach

"The decision to make the move to Reed Expo and join the PGA Show is one of the most legendary moves in our industry in recent history.  You should be very proud."    Len Simard,  Kopplin, Kuebler & Wallace

"The 2019 TOM Conference was the most directly applicable and thought promoting conference I have attended as a club manager"       Jason Stanislaw, Racquet Sports Manager, Wilmette Tennis Club

"I wanted to congratulate you on a terrific event.  All the feedback I heard was stellar.  This should be remembered as a 'historic' conference!"     David Robinson    Vice President - Lafayette Tennis Association

"Finally, a tennis conference that's focused on the management side of the business."

The best conference in the country for Directors of Racquet Sports and Managers.  To be with the Golf population is an excellent change."

Thank you for the opportunity to participate, present and learn at this year's TOM Conference."

Mike Woody, VP/ National Tennis Director Genesis Health Clubs

"Quick note to thank you and congratulate you and your team for the hard work you all put in to deliver the great experience everyone had in Orlando."      Walid Fattah, CEO & Co-founder KOURTS

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